1. If you wish to cancel or reschedule an appointment, you may do so at no charge by giving us a 24-hour advanced notice. All appointments cancelled or rescheduled with less than 24-hour notice will result in a $99 cancellation fee.
2. If our photographer arrives on site and is unable to enter the property or safely conduct the job (for instance animals not caged or restrained), s/he’ll contact the client and remain onsite for up to 15 minutes until the situation be resolved. If no solution can be found in the meantime, the appointment will be cancelled and a cancellation fee equal to 50% of the 3D Virtual Tour service will be charged. 
3. While California’s weather is usually friendly, there are times when severe weather may interrupt or prevent a timely job completion. In these cases, we’ll allow job rescheduling at no cost even within the 24-hour window.
4. We cover Los Angeles, Orange, San Bernardino and Riverside counties. However, for jobs located far from Greater Los Angeles Area, we may add a travel fee to compensate for longer driving time and gas charges: $79 (between 30 to 50 miles one way) and $129 (over 50 miles one way)
5. We make every effort to deliver all marketing materials within 2 days after the day of the 3D shooting but we can’t guarantee it. In rare occasions (and especially with large properties), it might take a little bit longer for us to postprocess all materials.
6. 3D Virtual Tours cannot be edited. A 3D scan is NOT a video. It is recommended that clients prepare properties or businesses before the 3D scanning takes place by removing personal items or anything that clients do not want to appear in the 3D Virtual Tour.
7. Our photographers analyze all the property areas before starting the service. If an area has limited or difficult access, to maintain our standard deliverable and Virtual Tour flow, our photographer uses his expertise before deciding to scan it or not.
8. Due to our 3D cameras’ technology, if the property’s exterior lights are too bright, only indoors areas can be scanned. In that case, we take 360-degree snapshots that will be added separately and can be viewed in the 3D Matterport Virtual Tours. In rare occasions (overcast days, shaded areas, sunrise or sunset times), it might be possible to include parts of the exteriors directly in the 3D Virtual Tour path, but it is certainly never guaranteed.
9. A complete 3D scan can only be accomplished between connected spaces. Detached garages, backyard sheds, guesthouses or separate units cannot be accessible via the standard 3D Virtual Tour path. In this case, it will be shown as a 360-degree photo, included in the highlight reel. If the client desires a 3D Virtual Tour instead of 360-degree photos, an additional 3D Virtual Tour space will be created specifically for these structures with additional service fees.
10. Cloud Hosting:

• 3D Virtual Tours for Real Estate properties will be hosted for free for the first 6 (six) months after the deliverable (typical listing period).  
• 3D Virtual Tours for Businesses will be hosted for free for the first 12 (twelve) months after the deliverable. 

At the end of the initial period, the 3D Virtual Tour links will become inactive and no longer visible online. Clients may then extend the cloud hosting period for either $12 per month, $69 for a 6-month period or $129 for a 12-month period.

If 15 days after expiration, the cloud hosting was not renewed, the 3D Virtual Tour will then be deleted from the servers. Once deleted, it cannot be retrieved, and a new 3D Virtual Tour will need to be purchased if the client later decides to have a 3D Virtual Tour of the same space.